After normal login you will be taken to the pairing screen to connect your current equipment.In the event your equipment is not seen/recognised there are a number of reasons for this issue:
1. Please ensure that the Ant+ icon at the top right hand side id highlighted. 2. If the Ant+ icon is not highlighted please check that the Ant+ is connected correctly in the USB port. 3. If the Ant+ is connected and is know to be working please check your DEVICE MANAGER. 4. In device manager please ensure there are no warning symbols at the side of the Ant+. 5. If you see a warning symbol at the side of the Ant+, this indicates that a driver update is required. 6. DO NOT UPDATE from device manager. 7. Please go to the following link and download the latest drivers from Garmin Express ( Garmin Express - Windows | Garmin ) 8. After installing the latest drivers return to the device manager to check the status of the Ant+ connector. 9. Before re starting the game please ensure that Garmin Express is not running normally or in the back ground (it can block your equipment in the pairing screen)
Tam Burns
After normal login you will be taken to the pairing screen to connect your current equipment.In the event your equipment is not seen/recognised there are a number of reasons for this issue:
1. Please ensure that the Ant+ icon at the top right hand side id highlighted.
2. If the Ant+ icon is not highlighted please check that the Ant+ is connected correctly in the USB port.
3. If the Ant+ is connected and is know to be working please check your DEVICE MANAGER.
4. In device manager please ensure there are no warning symbols at the side of the Ant+.
5. If you see a warning symbol at the side of the Ant+, this indicates that a driver update is required.
6. DO NOT UPDATE from device manager.
7. Please go to the following link and download the latest drivers from Garmin Express ( Garmin Express - Windows | Garmin )
8. After installing the latest drivers return to the device manager to check the status of the Ant+ connector.
9. Before re starting the game please ensure that Garmin Express is not running normally or in the back ground (it can block your equipment in the pairing screen)