There has been a number of times that users have experienced this issue where the download or update either sticks or stops all together.
Whilst during the process of downloading or updating we have discovered that if your PC goes to sleep then the process get interrupted and stops. There are 2 solutions to preventing/fixing this from happening.
1. Prior to starting your update or download the power settings on your pc should be adjusted to prevent the PC going to sleep until such times as the update or download is complete.
2. If the download or Update has stopped whilst in process please close the download/update using Task Manager.
When Task manager opens look for the installer app or download app for Veloton and highlight it then End Task.
After the app is closed return to the launcher for Veloton and restart it. The download or update will restart at the point it was interrupted.